60-Day Refund & Return Policy

1. Scope & Eligibility

This policy applies to all orders placed directly on our official website (BIOCORE VitaSupremo) delivered anywhere within the Philippines. To qualify for a refund under our 60-Day Satisfaction Guarantee:

• The refund request must be submitted within 60 calendar days from the date your package was confirmed delivered by our courier partner.
• You must provide your official Order Number (formatted as BIO-2026-XXXXXXXX) and the phone number or email used during checkout.
• For multiple-bottle bundles (3-Bottle or 6-Bottle protocols), you may return remaining unopened bottles along with the first opened bottle.

2. Damaged, Defective, or Incorrect Deliveries

In the rare event that your package arrives with broken safety seals, courier transit damage, or an incorrect item, you are entitled to an immediate free replacement or full refund at no additional shipping cost to you.

Please take a clear photograph or brief unboxing video of the damaged item and packaging, and send it to our support team within 48 hours of receipt. We will expedite a priority replacement via express courier immediately.

3. Step-by-Step Return Process

1. Initiate Request: Email our Customer Care team at support@biocoreph.com with the subject line "Return Request - [Your Order Number]".
2. Verification: Our team will verify your order record in our system and provide you with return instructions and our designated return fulfillment hub address in Metro Manila.
3. Package Dispatch: Carefully pack the bottles and dispatch the parcel using your preferred courier (e.g., J&T, Lalamove, or LBC) with tracking provided.
4. Inspection & Settlement: Once the return parcel arrives at our facility, our quality assurance team inspects the return within 2 to 3 business days.

4. Refund Disbursement

Upon approval, your refund will be disbursed directly via your preferred Philippine payment channel:

• GCash / Maya: Credited within 24–48 hours after inspection approval.
• Philippine Bank Transfer (InstaPay / PESONet): Credited within 1–3 business days.
• Credit / Debit Card: 5–10 business days depending on your issuing bank’s billing cycle.

*Note: Courier shipping charges are non-refundable unless the return is due to a fulfillment error or damaged delivery on our part.

5. Order Cancellations

Orders may be cancelled free of charge at any time before dispatch. Because orders sync in real-time to our Pancake POS logistics system for same-day packing, please notify us immediately if you need to modify or cancel your order. Once an order has been picked up by the courier, it must follow the standard return procedure.